Everything you need to know about the Helpers Mentorship Program. Can't find your answer? Use the Help Desk below.
The Helpers Mentorship Program is an initiative by Helpers Charitable Foundation that connects ambitious entrepreneurs and small business owners (mentees) with experienced business leaders (mentors). The program is designed to accelerate business growth, strengthen leadership skills, and create lasting professional relationships.
The program welcomes two groups:
No. The Helpers Mentorship Program is completely free for both mentors and mentees. It is a charitable initiative and participation carries no financial obligation.
Each mentorship cycle runs for a structured period determined at the time of matching. Typically this is 3 to 6 months, with a review at the end of each cycle. Both the mentor and mentee may agree to continue beyond the initial period.
The process has three simple steps:
Yes. Your application is saved automatically every time you click Save & Continue or Save Progress. You can log out at any time and pick up exactly where you left off by logging back in and visiting your application form.
A clear passport-style photograph is required at registration. Depending on your role, the application may also ask for supporting documents such as a CV, business registration certificate, or a letter of reference. All uploads must be in PDF, JPG, PNG, or DOC/DOCX format and under 5 MB per file.
Please check your spam or junk folder first. If the email is not there after a few minutes, use the Help Desk below to let us know and we will investigate. Make sure you registered with a valid and active email address.
No. Your role (mentor or mentee) is set at registration and cannot be changed once your account is created. If you registered under the wrong role, please contact us via the Help Desk so we can assist you.
Our review panel aims to assess all submitted applications within 5 to 7 business days. You will receive an email notification once a decision has been made on your application. You can also track your current status at any time from your dashboard.
Matching is done manually by the Helpers team after both parties have been approved. We consider several factors: the mentee's industry and business stage, the mentor's areas of expertise, preferred mentee profiles, and mutual availability. We aim to create pairings that are genuinely compatible and productive.
Both the mentor and mentee receive an email introducing them to each other. Your dashboard will update to show your match's profile and contact details. From there you can:
There is no need to exchange personal contact details unless both parties choose to — everything can be done within the platform.
If your application is unsuccessful, you will receive a notification by email. You are welcome to contact us via the Help Desk for feedback. In some cases, you may be eligible to reapply in a future program cycle.
Once you are matched, a Messages tab appears on your dashboard. Type your message in the text box and press Send. Messages are delivered instantly and your match will see a notification badge the next time they log in. You can only message the person you are paired with.
Yes. If you are not currently logged in, you will receive an email nudge letting you know a new message is waiting. To keep your inbox tidy, this email is sent at most once every two hours per conversation — you will not receive one for every individual message. Log in to read and reply in full.
Messages are only visible to you, your matched partner, and the Helpers admin team. They are not shared with any third party. The Helpers team may review conversations if a concern is raised, in line with our programme guidelines.
Go to the Sessions tab on your dashboard and click Propose a Time. Pick a date and time that works for you and add an optional note, then submit the proposal. Your partner will receive a notification and can either Accept or Decline with a reason. Once accepted, the session is confirmed and both parties receive an email reminder 24 hours before it is due.
We recommend a minimum of one session per month, though many pairings meet fortnightly. Sessions can take place in person, over a video call, or by phone — whatever works best for both parties. The frequency and format should be agreed upon during your first meeting.
Mentors can write notes for each session directly inside the Sessions tab. Notes are private to the mentor by default. If you want your mentee to be able to see the notes from a particular session, tick the Share with mentee option before saving — the mentee will then see them on their own dashboard under that session.
Goals are set by the mentor in the Goals tab and are visible to both parties. Each goal can have a target completion date and a status (e.g. in progress, completed). As a mentee, you can see all your goals and track your progress from your dashboard. When every goal is marked complete, both you and your mentor receive a congratulatory notification and the Helpers team is also informed.
Mentees can raise an appeal against any target date set by their mentor. Click Appeal Date next to the goal, add an optional reason explaining your concern, and submit. Your mentor will be notified and can either approve the appeal (clearing the date so a new one can be set) or decline it (keeping the original date). You will receive an email with the outcome either way.
Mentors can delete goals from the Goals tab at any time. Admins can also remove goals if needed. Mentees cannot delete goals — if you feel a goal should be removed, discuss it with your mentor or contact the Helpers team via the Help Desk.
If you feel the match is not a good fit for any reason, please contact the Helpers team via the Help Desk and we will work with you to find a resolution. We take the quality of every pairing seriously and are happy to intervene where needed.
Yes. All personal information collected during registration and in your application is stored securely and is only accessible to the Helpers team and, once matched, to your assigned mentor or mentee. We do not share your data with any third parties. Uploaded documents are stored in a protected directory and can only be accessed through secure, authenticated links — they are never publicly accessible by direct URL.
The platform sends emails for the following events:
All emails come from the official Helpers Charitable Foundation address. If you are not receiving them, check your spam folder and add the sender address to your contacts.
Congratulations on your approval! Matching takes additional time because we do it carefully — we want to pair you with someone who is genuinely the right fit. If you have been waiting more than a few days after approval, you will receive a check-in email from us to let you know we have not forgotten you. As soon as your match is confirmed, you will be notified straight away.
On the login page, click Forgot password? and enter your registered email address. A reset link will be sent to your inbox within a few minutes — it is valid for 24 hours and can only be used once. If you do not receive it, check your spam folder. If you are still having trouble, contact us via the Help Desk and we will assist you.
Yes. Go to your dashboard and open Profile Settings. Under the Change Password section, enter your current password followed by your new password (twice to confirm). Your new password must be at least 8 characters long and include at least one number and one special character (e.g. !, @, #, $). You will remain logged in after the change.
Yes. You can update your passport photo at any time from your dashboard profile settings. The platform includes a cropping tool so you can frame the photo correctly before saving. Your new photo will be visible to your matched mentor or mentee and to the Helpers admin team.
The fastest way to reach us is through the Help Desk button at the bottom of this page. Fill in your name, email, and message and we will respond within 24 hours. You can also reach us through the official Helpers Charitable Foundation website.
Our team is happy to help. Send us a message and we'll get back to you within 24 hours.
